Job: Manufacturing Customer Service Representative (Montebello)

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Title Manufacturing Customer Service Representative (Montebello)
Location Montebello, California
Job Information

Position Profile:
We are currently seeking a customer service representative for our facility in Montebello, Ca. The ideal candidate will have a minimum of 1-3 years of Customer Service experience in Manufacturing and previous experience in a fast-paced customer service role.

Essential Duties and Responsibilities:

  • Interview customers and record information
  • Talks with customers by phone and receives orders and changes.
  • Fills out contract forms, determines charges for service requested, prepares changes and issues discontinuance orders.
  • Solicits sale of new or additional services.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Other duties may be assigned.

Skills Qualifications:

  • Effective communication and collaboration skills with internal and external customers
  • Strong organizational skills and attention to detail
  • Excellent interpersonal, oral, and written communications skills
  • Maintain positive relationships within a team environment
  • Ability to multi-task and work in a fast-paced environment
  • Ability to handle high volume of incoming calls, manage workflow, and deal with problem customers as required.
  • Customer focused and a strong bias for action and results
  • Accurate data entry is required with the ability to proofread own work
  • Excellent computer skills, proficient in MS Office, email, and CRM systems

Compensation and Benefits:

  • The hourly salary for the position is commensurate with experience.

Application Process:

  • Submit your resume to sales@pcs-consultants.com or click “Apply Now”.
  • Include salary history and compensation expectations.
Apply Now
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