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Job: Manufacturing Customer Service Representative (Montebello)
Manufacturing Customer Service Representative (Montebello)
We are currently seeking a customer service representative for our facility in Montebello, Ca. The ideal candidate will have a minimum of 1-3 years of Customer Service experience in Manufacturing and previous experience in a fast-paced customer service role.
Essential Duties and Responsibilities:
Interview customers and record information
Talks with customers by phone and receives orders and changes.
Fills out contract forms, determines charges for service requested, prepares changes and issues discontinuance orders.
Solicits sale of new or additional services.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Other duties may be assigned.
Effective communication and collaboration skills with internal and external customers
Strong organizational skills and attention to detail
Excellent interpersonal, oral, and written communications skills
Maintain positive relationships within a team environment
Ability to multi-task and work in a fast-paced environment
Ability to handle high volume of incoming calls, manage workflow, and deal with problem customers as required.
Customer focused and a strong bias for action and results
Accurate data entry is required with the ability to proofread own work
Excellent computer skills, proficient in MS Office, email, and CRM systems
Compensation and Benefits:
The hourly salary for the position is commensurate with experience.